Our Wedding Policies
To reserve a wedding on our calendar, we require a deposit of at least $100. Dates are reserved on a first-come, first-served basis. Please note that an estimate from us does not guarantee availability for a particular date. Your wedding is booked on our calendar when we receive your deposit. We must limit the number of weddings we book for any given weekend to insure that we can provide the care and service you deserve for your big day.
The balance is due three weeks prior to the wedding. We will not place an order for your flowers until the wedding is paid in full. We order flowers from our suppliers approximately three weeks before the date needed.
A one-hour initial consultation (during regular business hours) and a 15 minute final consultation, is free of charge. Any additional consulting will be billed at the rate of $50.00 per hour. Any consultation that is scheduled for a time outside of our regular business hours will be charged $50.00, due at the time of consultation. This fee will be applied to the total due on wedding flowers, if our services are booked.
All rental equipment will be picked up or returned by noon on the Monday following the wedding. Any broken or damaged equipment will be billed at retail value.
Our standard procedure is to deliver the flowers to the ceremony venue one hour before the start of the ceremony. This allows us time to set up, pin on boutonnieres and corsages, and insure your flowers are absolutely fresh for the walk down the aisle. If requested, we will deliver earlier if flowers are needed for photographs. However, we allot a one hour window for delivery, so if honored guests have not arrived at this time, we will not be responsible for pinning corsages and boutonnieres.
Please note that we sell style and color as the most important components of the bouquets and arrangements that you order. Every effort will be made to obtain the flower varieties you have chosen, but occasionally a specified flower variety is not available from our suppliers, or only available in poor condition. We reserve the right to use our professional expertise to substitute another flower that will maintain the same look and value for your wedding flowers.
In the event of a cancellation, we will refund your entire deposit minus $100.00 and any additional consultation fees, if notified at least three weeks before the wedding. For cancellations made during the 21 days prior to the wedding, we will decide each refund on a case-by-case basis, in order to be reimbursed for flowers already purchased, or work already completed.